James Driving School

Effective Date: April 2026

1. Introduction

James Driving School ("we", "our", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information. By using our services or booking lessons, you consent to the practices described in this policy.

2. What Personal Information

We Collect We may collect the following types of personal information:

  • Identity & Contact: Full name, date of birth, and contact details (phone, email, address).
  • Licensing: Driver’s licence or learner permit details.
  • Health: Medical information relevant to driving ability (if disclosed).
  • Financial: Payment and billing information.
  • Instructional Data: Lesson progress records, assessments, and logbook entries (physical or digital).
  • Safety: Emergency contact details.
  • Recordings: Photos, video recordings, or dashcam footage (which may include audio) captured during lessons for safety, training, or insurance purposes.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Book lessons via phone, email, WhatsApp, or online systems.
  • Complete registration or enrolment forms.
  • Communicate with us during lessons or support interactions.
  • Interact with digital logbook apps (e.g., the NSW Learner Logbook app).
  • We may also collect information from relevant authorities where permitted by law (e.g., Transport for NSW).

4. Why We Collect Your Information

We use your personal information to:

  • Provide driving lessons and related services.
  • Manage bookings and schedules.
  • Process payments and issue receipts.
  • Comply with legal and regulatory requirements.
  • Investigate incidents or insurance claims via dashcam footage.
  • Communicate important updates and promotions (with consent).
  • Improve our training services.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to:

  • Driving instructors associated with our business.
  • Payment processors and booking software providers.
  • Government or regulatory authorities (e.g., Transport for NSW) where required by law.
  • Emergency services, police, or insurance providers if required for safety or incident reporting reasons.
  • We do not disclose personal information overseas unless required or authorised.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

  • Secure digital storage systems.
  • Password-protected access.
  • Restricted staff access on a need-to-know basis.

7. Access and Correction

You have the right to request access to your personal information or request correction of inaccurate or outdated information. Requests can be made using the contact details below. We aim to respond within 30 days.

8. Marketing Communications

We may send promotional messages via email or SMS if you have consented. You can opt out at any time by:

  • Clicking “unsubscribe” in the message.
  • Contacting us directly.

9. Complaints

If you believe your privacy has been breached, please contact us. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.

11. Contact Us

James Driving School

Email: jamesdrivingschool1@gmail.com

Phone: +61 414 723 129

Address: Blacktown NSW 2148